FAQ

1. How long does shipping take?

Most orders are delivered within 5–12 business days depending on your location and the product ordered. Delivery estimates may vary by product and destination.

2. How can I track my order?

Once tracking is available, you can use our Track Your Order page to follow your shipment. Tracking updates can take a short time to appear after dispatch.

3. What if my item arrives damaged, faulty or incorrect?

Please contact us as soon as possible with your order details and clear photos of the issue. We’ll review it and work with you to resolve it.

4. Can I return an item?

We offer a 30-day return policy for eligible items. Please review our Returns & Refunds policy for the full conditions and contact us before sending an item back.

5. Do you ship internationally?

Yes. We ship to selected international destinations. Available delivery options depend on the destination and will be shown at checkout.

6. How do I choose the correct size?

Check the sizing information on the relevant product page and measure your pet before ordering. For fitted products, choose using the listed measurements rather than breed alone.

7. Are your products suitable for all pets?

Product suitability varies by item, pet size and intended use. Please check the product description, measurements, care information and safety guidance before ordering.

8. What payment methods do you accept?

We accept the secure payment methods shown at checkout, including supported major debit and credit cards and other payment providers available for your order.

9. How can I contact you?

Use our Contact Us page or email us. We aim to respond to customer enquiries within 24–48 hours.